#Surface pro 4 camera not working how to#
#Surface pro 4 camera not working install#
#Surface pro 4 camera not working drivers#
#Surface pro 4 camera not working update#
#Surface pro 4 camera not working driver#

Thoroughly costly machines - I was happy using my Samsung Laptop (costing about 65K) and hp Omni 10 Tablet (costing about 25K). I had been following the journey of the Surfaces - right from the ill-fated Surface RT, to the Surface Studio Surface Laptop and Surface Book Performance Base. Anyway, I attempted calling the number provided, the phone is a mobile number and switched off since Yesterday (2 days).Д¬onclusion: Don't buy now wait till Microsoft India publishes more clarity on Warranty. Strangely, the information was not available on the Microsoft India webpage. Amazon product specialist, searched on google and found the name and address of the service center in Chandigarh. Later, I called Amazon again, to tell that I couldn't information of service centers any where in India. I should look up Microsoft India's Surface Pro 4's support page (which I later did, but there is no information about it). I was told that the Amazon does have this information. I said, could you please provide us address of the service centres in Chandigarh. I asked, if there are any service centres in Chandigarh, Delhi etc., Amazon product Specialist said, yes, there are service centres in Chandigarh and Delhi and several other cities. Regarding the issue of service versus replacement, Amazon product specialist recommended to look up Microsoft India's Surface Pro 4's support page (which I later did, but there is no information about it).

#Surface pro 4 camera not working how to#

They were also not aware of the warranty details and how to avail warranty, should there be an issue. I told her that I understand Amazon India is the seller for now, but service has be to be provided by the manufacturer, which is Microsoft to which she didn't have any answer.ДЄs a next step, I called up Amazon India product specialists (three different times). Thinking that I am speaking with some really dumb person employed my Microsoft, I should clarify my question again. (meaning I go ask Amazon about warranty). She replied that Microsoft doesn't sell Surface devices in India, Amazon India does. A lady picked up the phone in the 'International division' and I asked for clarification on the warranty. The guy I spoke with was very helpful and said that he can transfer my call to the 'International division' and see if they can help you. I tried all the 3 numbers, it takes to the same IVR system which will direct you the Surface Pro 4 support in North America and the people over there obviously didn't know about warranty details in India. There are 3 phone numbers on Microsoft India website - 2 toll free, 1 Bangalore number. I called up to check with Microsoft India. I wanted to confirm it before buying but I couldn't find similar statement on Amazon's surface Pro 4 page or Microsoft India page describing Surface Pro 4. The news articles reporting launch of the product stated that Microsoft will not repair the device, instead it will replace your Surface Pro 4 for free, should the an issue comes up in your Surface Pro 4. The foremost thing which comes to mind is if the product is serviceable, say for the next 3-4 years. There is one fix, if you connect an external camera to the computer, for example the Cisco PrecisionHD (Tandberg Video), Jabber 4.8.8.For the past 2-3 weeks, I am in the process of evaluating purchase of Surface Pro 4.

I really would love to see a fix for this.

#Surface pro 4 camera not working driver#

Since the camera works with every other app, 100% without issues, it can't be a driver related issue, but something incompatible with Cisco's Jabber (4.8.8.). which in this case would be Microsoft! It would seem I have literally hit a circular argument (coding term) that I can't seem to Ctrl+z out of :( Any help would be great!

#Surface pro 4 camera not working update#

Intel's website has a utility that will scan and update any Intel product, except on a Surface Pro 4 with Windows 10 Enterprise, I get an error that a unsupported version of the driver exists and I need to contact the manufacturer. Intel AVStream Camera 2500 which shows up twice in Jabber (presuming front/rear, although only the front works). The key here is the iacamera64 driver, which = AVStream <- this is the driver that shows up in Jabber 4.8.8 (18390) AND in this version of Jabber.

#Surface pro 4 camera not working drivers#

Those are the drivers that Windows will re-install when you delete the following from Device Manager:

SurfacePro4_Win_10_160401_1.msi which installs a x86 SurfacePlatformInstaller - which is designed to push all available missing drivers - this too didn't fix the issue, but I did narrow down a few things:.

#Surface pro 4 camera not working install#

SurfacePro4_Win10_160401_0.zip which contains all the drivers and firmware for manual install - but that didn't help with the Green issue in Jabber.

and the video framework drops like crazy.Дownloaded the Surface Pro 4 Drivers and Firmware Skype For Business and Skype Desktop work fine. I'm running Cisco Jabber for Telepresence (not the UC client) 4.8.6.